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Terms & Conditions
     
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Payments
Seismic Restraints NZ Ltd is a New Zealand based business and all transactions are billed in New Zealand Dollars. All pricing excludes GST.
 
     
Delivery
Delivery Information
Orders will be dispatched within 72 hours of receipt of payment. For in stock items delivery can be expected to take 2-7 business days. For large orders of items not in stock add approximately 10 business days. We do try to keep plenty of stock, but things can be busy, particularly after an earthquake!. Seismic Restraints NZ Ltd will inform you immediately if we are aware of any delay in your order.
  
     
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Our Refund Policy & Disputes Policy
We provide a 30 day refund policy.
If you purchased the item longer than 30 days ago and would like a refund, please send us more information via email.
Simply drop us an email via the address on the Contact Us page. The following information helps us process the refund:

  • The product you are returning
  • Your name
  • Your email address
  • Your Order Number

If you can also supply us with the reason, it can help us improve our products (optional).

Why we have this Refund Policy
At Seismic Restraints NZ Ltd we believe in the highest level of customer service. We believe all our products do their job and do it well.

However, we're realistic enough to know that our products may not fit every situation. That's why we have a strong refund policy. If you are not satisfied with our products, simply send them back within 30 days and we will provide a full refund (excl. postage and packaging).

This allows our customers to purchase with confidence.

  
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Privacy
Your Privacy
Seismic Restraints NZ Ltd will not share your confidential information with anyone else. We will use your personal information only for the purpose you gave it to us.

From time to time we may send you product information, including special offers, in the mail or by email. If at any time in the future you wish to remove your name from our customer list a simple request is all that's needed.

As required by the Privacy Act 1993 you may also check and correct the accuracy of personal details at any time. Simply Contact Us via phone or email.
  
     
 
       
 
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